If you have any questions or need support, please send your requests to We use a helpdesk system to better organise our user requests. Registered users can also use it via
This applies especially to SimpleVM users. OpenStack users can reach the support of the respective location where their project is running via the following addresses:

  • Bielefeld:
  • Berlin:
  • Giessen:
  • Freiburg:
  • Tübingen:
  • Heidelberg Uni:
  • Heidelberg DKFZ:
  • EMBL:

Please check our Facility News page for information from the corresponding facilites.
Downtimes and disruptions are usually announced there by the administrators of the sites.

In case you experience any connection errors you can check our status overview.