If you have any questions or need support, please send your requests to cloud-helpdesk@denbi.de. We use a helpdesk system to better organise our user requests. Registered users can also use it via http://helpdesk.cloud.denbi.de.
This applies especially to SimpleVM users. OpenStack users can reach the support of the respective location where their project is running via the following addresses:
Please check our Facility News page for up-to-date facility information. Downtimes and disruptions are announced there by the administrators of the sites. Owners and users of projects at the affected sites will be informed via e-mail ahead of time.
If you experience any connection or availability issues, please check our status overview.