Support

If you have any questions or need support, please send your requests to cloud-helpdesk@denbi.de. We use a helpdesk system to better organise our user requests. Registered users can also use it via http://helpdesk.cloud.denbi.de.
This applies especially to SimpleVM users. OpenStack users can reach the support of the respective location where their project is running via the following addresses:

• Bielefeld: os-service@cebitec.uni-bielefeld.de
• Berlin: denbi-cloud@bih-charite.de
• Giessen: cloud@computational.bio.uni-giessen.de
• Freiburg: galaxy@informatik.uni-freiburg.de
• Tübingen: denbi@zdv.uni-tuebingen.de
• Heidelberg Uni: denbi-cloud@bioquant.uni-heidelberg.de
• Heidelberg DKFZ: denbi-cloud@dkfz-heidelberg.de
• EMBL: denbi-requests@embl.de

Please check our Facility News page for up-to-date facility information. Downtimes and disruptions are announced there by the administrators of the sites. Owners and users of projects at the affected sites will be informed via e-mail ahead of time.

If you experience any connection or availability issues, please check our status overview.