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[de.NBI Cloud Heidelberg Bioquant] New jumphost available

03.02.2022 - 15:25
Dear de.NBI Cloud BioQuant users, in the meantime a new jumphost is available. The host name is the same as before, but you will get a hint regarding the changed host key when trying to connect. Therefore please remove the known host key from your known_hosts file, e.g. with the following command… Read more...

[de.NBI Cloud Tuebingen Production] de.NBI Cloud problems in Region Two solved

28.01.2022 - 11:01
Dear users of the de.NBI Cloud in Tübingen, we would like to thank you all for your patience and I apologize again for the inconvenience. I come to you today with good news: we have managed to get the problem under control and are in the process of cleaning up our systems. Theoretically, it should… Read more...

[de.NBI Cloud Tuebingen Production] Unsolved problems in Region Two

25.01.2022 - 15:51
Dear users of the de.NBI cloud Tübingen, as I wrote last week, we have had a massive problem with one of our storage nodes, affecting only Region Two. The storage node is now working again, but unfortunately this has resulted in more serious network and software issues, causing more and more insta… Read more...

[de.NBI Cloud Heidelberg Bioquant] Jumphosts still not available

24.01.2022 - 15:04
Dear de.NBI Cloud BioQuant users, unfortunately, the user jumphosts are still not available due to technical difficulties. The problem is bigger than expected and we can not prvoide any specific time frame right now. We will inform you as soon as access to the jumphosts is restored. We apologize… Read more...

[de.NBI Cloud Tuebingen Production] de.NBI Cloud problems

21.01.2022 - 13:53
Dear users of the de.NBI Cloud, we are receiving a number of reports of instances in Region Two freezing and looping in reboot, startup or shutdown states, or volumes being unreachable. This is due to the presence of a serious problem with one of our storage nodes, which has caused a number of oth… Read more...