de.NBI Cloud - Heidelberg Bioquant

[de.NBI Cloud Heidelberg Bioquant] Network issues resolved

Heidelberg Bioquant

05.01.2024 - 15:02

Dear cloud users,

the network problems have been resolved and the cloud service is available again.

We apologize for any inconvenience this may have caused.

On behalf of the BioQuant de.NBI cloud team,
Martin Lang Read more...

[de.NBI Cloud Heidelberg Bioquant] Network issues

Heidelberg Bioquant

04.01.2024 - 13:07

Dear cloud users,

we are currently experiencing severe network issues that are causing neither your VMs nor the OpenStack Dashboard to be accessible.

We will inform you as soon as we have fixed the problem.

We apologize for this inconvenience.

On behalf of the BioQuant d… Read more...

[de.NBI Cloud Heidelberg Bioquant] Maintenance work from 30.09.2023 to 02.10.2023

Heidelberg Bioquant

13.09.2023 - 07:40

Dear de.NBI Cloud users,

in the period from 30.09.2023 to 02.10.2023 there may be short interruptions in the name resolution due to maintenance work.

If you still experience problems after this period, please let us know.

We apologize for any inconvenience this may cause.
Read more...

[de.NBI Cloud Heidelberg Bioquant] Maintenance finished

Heidelberg Bioquant

15.02.2023 - 16:36

Dear de.NBI Cloud BioQuant users, we were able to successfully complete the downtime and you can start your VMs again. If you encounter any problems, please let us know. On behalf of the de.NBI cloud team Martin Lang Read more...

[de.NBI Cloud Heidelberg Bioquant] Reminder - Planned downtime from 14.02.2023 - 15.02.2023

Heidelberg Bioquant

09.02.2023 - 08:30

Dear de.NBI Cloud BioQuant users, we need to perform a maintenance downtime. During this downtime, all compute hosts need to be shut down. To prevent data loss on your instances, you should power them off in advance. The downtime begins on Tuesday, February 14, 2023 at 8:00 CEST and is expected t… Read more...

[de.NBI Cloud Heidelberg Bioquant] Planned downtime from 14.02.2023 - 15.02.2023

Heidelberg Bioquant

31.01.2023 - 13:11

[de.NBI Cloud Heidelberg Bioquant] REMINDER - Scheduled firewall maintenance on November 28th from 9am - 3pm

Heidelberg Bioquant

22.11.2022 - 14:13

Dear de.NBI Cloud BioQuant users, we are scheduling a firewall maintenance next Monday, November 28th, from 9am - 3pm. During this time window you may notice some short interruptions of about 5-10 minutes. If there are still disruptions after that time window or if you have any further questions,… Read more...

[de.NBI Cloud Heidelberg Bioquant] Scheduled firewall maintenance on November 28th from 9am - 3pm

Heidelberg Bioquant

24.10.2022 - 08:55

Dear de.NBI Cloud BioQuant users, short correction, it is obviously not this Friday, but Monday, 28th November and we will send another reminder beforehand. If there are still disruptions after that time window or if you have any further questions, please contact us. On behalf of the de.NBI clou… Read more...

[de.NBI Cloud Heidelberg Bioquant] Scheduled firewall maintenance on November 28th from 9am - 3pm

Heidelberg Bioquant

24.10.2022 - 08:51

Dear de.NBI Cloud BioQuant users, we are scheduling a firewall maintenance this Friday, November 28th, from 9am - 3pm. During this time window you may notice some short interruptions of about 5-10 minutes. If there are still disruptions after that time window or if you have any further questions,… Read more...

[de.NBI Cloud Heidelberg Bioquant] Cloud infrastructure accessible again

Heidelberg Bioquant

28.02.2022 - 08:56

Dear de.NBI Cloud BioQuant users, the problem could be solved and the infrastructure is available again as usual. We apologize for the inconvenience. On behalf of the de.NBI cloud team Martin Lang Read more...

[de.NBI Cloud Heidelberg Bioquant] Cloud infrastructure currenty not accessible

Heidelberg Bioquant

28.02.2022 - 07:45

Dear de.NBI Cloud BioQuant users, currently the entire infrastructure is not accessible. We are working on identifying the problem and will inform you as soon as there is relevant news or the service is available again. We apologize for the inconvenience. On behalf of the de.NBI cloud team Marti… Read more...

[de.NBI Cloud Heidelberg Bioquant] Original Jumphost restored

Heidelberg Bioquant

08.02.2022 - 12:08

Dear de.NBI Cloud BioQuant users, in the meantime, we were able to restore the original jumphost. Additionally, you can also use the following jumphosts to connect to the de.NBI cloud infrastructure: denbi-jumphost-02.bioquant.uni-heidelberg.de denbi-jumphost-03.bioquant.uni-heidelberg.de We wil… Read more...

[de.NBI Cloud Heidelberg Bioquant] New jumphost available

Heidelberg Bioquant

03.02.2022 - 15:25

Dear de.NBI Cloud BioQuant users, in the meantime a new jumphost is available. The host name is the same as before, but you will get a hint regarding the changed host key when trying to connect. Therefore please remove the known host key from your known_hosts file, e.g. with the following command… Read more...

[de.NBI Cloud Heidelberg Bioquant] Jumphosts still not available

Heidelberg Bioquant

24.01.2022 - 15:04

Dear de.NBI Cloud BioQuant users, unfortunately, the user jumphosts are still not available due to technical difficulties. The problem is bigger than expected and we can not prvoide any specific time frame right now. We will inform you as soon as access to the jumphosts is restored. We apologize… Read more...

[de.NBI Cloud Heidelberg Bioquant] Jumphosts currently not available

Heidelberg Bioquant

18.01.2022 - 10:38

Dear de.NBI Cloud BioQuant users, unfortunately, the user jumphosts are currently not available due to technical difficulties. However, the VMs themselves are not affected and are running. We will inform you as soon as access to jumphosts is restored. We apologize for the inconvenience. On behal… Read more...

[de.NBI Cloud Heidelberg Bioquant] Downtime finished

Heidelberg Bioquant

16.11.2021 - 12:12

Dear de.NBI Cloud BioQuant users, the downtime has finished and you can start your VMs via the dashboard or the API. Please let us know if you encounter any issues. On behalf of the de.NBI cloud team Martin Lang Read more...

[de.NBI Cloud Heidelberg Bioquant] Downtime on Monday, 15th. November 2021 starting 8:00

Heidelberg Bioquant

11.11.2021 - 07:43

Dear de.NBI Cloud BioQuant users, we need to perform a maintenance downtime. During this downtime, all hypervisors (compute hosts) need to be shut down. To prevent data loss on your instances, you should power them off in advance. We will start the downtime Monday, November 15th 2021 8:00 CEST. … Read more...

Maintenance – tomorrow 27.07.2021

Heidelberg Bioquant

24.09.2021 - 08:34

Dear cloud users, we are currently working on a major upgrade in our cloud environment and plan to roll out the final changes in the next few days starting tomorrow – 27.07.2021. This may lead to some outages of the OpenStack dashboard and other services for some time. Your VMs should not be aff… Read more...

Maintenance finished

Heidelberg Bioquant

24.09.2021 - 08:33

Dear cloud users, the update was performed successfully and the dashboard should be available again. If you encounter any problems, let us know. On behalf of the de.NBI cloud team, Martin Lang Read more...

Heidelberg Bioquant

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