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[de.NBI Cloud Tuebingen Production] Unsolved problems in Region Two

25.01.2022 - 15:51
Dear users of the de.NBI cloud Tübingen, as I wrote last week, we have had a massive problem with one of our storage nodes, affecting only Region Two. The storage node is now working again, but unfortunately this has resulted in more serious network and software issues, causing more and more insta… Read more...

[de.NBI Cloud Heidelberg Bioquant] Jumphosts still not available

24.01.2022 - 15:04
Dear de.NBI Cloud BioQuant users, unfortunately, the user jumphosts are still not available due to technical difficulties. The problem is bigger than expected and we can not prvoide any specific time frame right now. We will inform you as soon as access to the jumphosts is restored. We apologize… Read more...

[de.NBI Cloud Tuebingen Production] de.NBI Cloud problems

21.01.2022 - 13:53
Dear users of the de.NBI Cloud, we are receiving a number of reports of instances in Region Two freezing and looping in reboot, startup or shutdown states, or volumes being unreachable. This is due to the presence of a serious problem with one of our storage nodes, which has caused a number of oth… Read more...

[de.NBI Cloud Heidelberg Bioquant] Jumphosts currently not available

18.01.2022 - 10:38
Dear de.NBI Cloud BioQuant users, unfortunately, the user jumphosts are currently not available due to technical difficulties. However, the VMs themselves are not affected and are running. We will inform you as soon as access to jumphosts is restored. We apologize for the inconvenience. On behal… Read more...

[de.NBI Cloud Bielefeld] Unexpected Instance shut-off

04.01.2022 - 13:48
Dear de.NBI Cloud User, during maintenance work, we noticed that many instances suddenly went shut-off unexpectedly. If your instances are affected, you should be able to start them up again. If there a problems during the start-up of the instances, don't hesitate to contact us. We apologize for… Read more...